Ken Rambo

Cincinnati,

United States

My career has been a broad and diversified path from engineering, through networks, into business/P&L, and finally into BSS/IT. This diversified approach allows me to look at business problems through multiple lenses, bringing a fresh insight into every experience and every business situation.

Sr. Telecommunications Executive

Ken Rambo has 163 links managed on Repio.

My LinkedIn Profileback to top

(saved 05/22/12)
3 people agree
Agree
Comment

Ken Rambo | LinkedIn

www.linkedin.com/in/kenrambo

I use LinkedIn religiously, but use Repio to manage my internet reputation.

Products as Qwest Director-Technolo...back to top

(saved 05/23/12)
5 people agree
Agree
Comment

Development of a national VoIP backbone

http://connectedplanetonline.com/news/telecom_qwes...

I was hired into Qwest to develop and launch a new national VoIP backbone. We deployed this with Sonus technology, and quickly reached 2B minutes/month of high-quality traffic.

Click here to see comments

(saved 05/23/12)
1 person agrees
Agree
Comment

Broadband Phone Service

http://qwest.centurylink.com/residential/products/...

Building on the success of the national VoIP network launch, we rolled into construction of a consumer VoIP service. We launched this as "OneFlex" but later renamed it to "Broadband Phone Service".

(saved 05/23/12)
1 person agrees
Agree
Comment

OneFlex Integrated Access - VoIP for an existing PBX

http://www.centurylink.com/business/products/bundl...

After launching residential, we turned our attention to business. The Integrated Access product provided a way for existing PBX owners to tie to the national backbone. It became a very popular product.

(saved 05/23/12)
1 person agrees
Agree
Comment

OneFlex Hosted VoIP - Virtual PBX for Small-to-medium busine...

http://www.qwest.com/partners/products/voip/index....

Finally, we rounded out the portfolio by offering a hosted PBX product to small/medium businesses. A full-featured PBX, this product fit a market for remote offices, startups, or those wishing to virtualize.

Products as Qwest Director-Product...back to top

(saved 05/23/12)
0 people agree
Agree
Comment

Toll Free for Enterprises

http://www.centurylink.com/business/products/produ...

As a reward for my service in technology, I was given a chance to run the Large Business Voice product line. The mainstay of this line was clearly toll-free, which provided a foundation for growth into other services.

(saved 05/23/12)
0 people agree
Agree
Comment

Business Conferencing Service

http://www.centurylink.com/business/products/produ...

We used our position as a major voice provider to leverage into hosted/managed offerings such as toll-free. It quickly became a high growth engine for the company.

(saved 05/23/12)
0 people agree
Agree
Comment

Hosted Contact Center Solutions

http://www.centurylink.com/business/products/produ...

By far the most important part of our portfolio was a hosted contact center solution (hosted IVR, hosted ACD, hosted call routing, etc.). Offering the greatest virtualization, it had a very sticky customer relationship.

(saved 05/25/12)
0 people agree
Agree
Comment

Hosted IVR

http://www.centurylink.com/business/products/produ...

Another example of the strategic voice portfolio, this time as a hosted, vXML-based IVR platform. This platform was powerful, offering both a fully-customizable solution and a turnkey, entry-level product.

(saved 05/22/12)
0 people agree
Agree
Comment

qZone - A web-based content service to broadband users

https://centurylinkstore.cellmania.com/centurylink...

Realizing that content was becoming the primary source of revenue, we developed an on-line content store for mobile and broadband.

(saved 05/23/12)
0 people agree
Agree
Comment

qHome - Our first converged experience

http://www.lightreading.com/document.asp?doc_id=16...

Using the experiences from business and VoIP, we defined a strategy to bring convergence to consumers. The qHome product brought VoIP-like capability to home-phone services while preserving 911 capabilities.

Click here to see comments

(saved 05/23/12)
0 people agree
Agree
Comment

Wireless Agency with Verizon

http://www.centurylink.com/home/mobile/

Over several years, I managed both the Qwest wireless MVNO (using Sprint) and the Qwest Wireless agency (using Verizon). In both cases, we were responsible for the go-to-market of the product and vendor management.

(saved 05/25/12)
0 people agree
Agree
Comment

E911 Service

http://www.centurylink.com/wholesale/pcat/911.html

In addition to the next generation of voice services, I was also responsible for the next generation of services such as 911. We pioneered many innovations in this space, and have patents to show for it.

(saved 05/23/12)
0 people agree
Agree
Comment

Wireless MVNO - JD Powers winner (ahead of underlying provid...

http://news.google.com/newspapers?nid=1310&dat=200...

A highlight of the wireless years was the winning of the JD Powers award for call quality. As an MVNO, it was thrilling to win this award ahead of the underlying network, as it clearly showed superb customer service.

(saved 05/23/12)
0 people agree
Agree
Comment

Connected Home by Qwest

http://www.qwest.com/theconnectedhome/

As part of the continued evolution of the company’s approach, we turned our attention towards the connected home. Products such as home sensors and wireless extenders provided a reason to keep a physical line.

Products as Convergys VP-Product...back to top

(saved 05/23/12)
0 people agree
Agree
Comment

CRM - A Major Strategic Push for the Company

http://www.billingworld.com/news/2012/02/convergys...

A critical part of the company’s strategy was to expand into CRM. In this development, we partnered with Microsoft to deliver a Dynamics-based CRM solution, leveraging our expertise in BSS technology.

(saved 05/23/12)
0 people agree
Agree
Comment

CRM Webinar series (recorded)

http://www.fiercewireless.com/offer/convergysserie...

As part of the rolling out the CRM product to market, we conducted multiple industry webinars and events. This is an example of our push to gain market share on this new product.

(saved 05/23/12)
1 person agrees
Agree
Comment

Launch of new rating and billing release

http://www.billingworld.com/news/2012/02/convergys...

While we pushed into new areas, we maintained our focus on the core of the business. This launch illustrates our focus on policy management and real-time promotions.

(saved 05/23/12)
0 people agree
Agree
Comment

Blog around the importance of CRM

http://www.netcracker.com/smartrevenue/other-insig...

As part of our market push into CRM, we did a number of grassroots marketing campaigns. Blogs, interviews, and webinars were often used to get the word out for our product launches.

(saved 05/23/12)
0 people agree
Agree
Comment

Another Blog around CRM and it's importance to sales: http://www.netcracker.com/smartrevenue/other-insig...

My Referencesback to top

(saved 05/25/12)
0 people agree
Agree
Comment

Scott Simanson

http://www.linkedin.com/profile/view?id=138403495&...

I worked with Scott first as a business partner (he in Product, me in R&D) and then as one of his staff in Product Management. Under his leadership, I’ve run business voice and later wireless services.

(saved 05/25/12)
1 person agrees
Agree
Comment

Kurt Silverman

http://www.linkedin.com/profile/view?id=97712&auth...

Kurt became my SVP in 2011, running Global Development and Delivery for Convergys IM. As part of our time together, we were part of the executive team that helped complete the sale of Convergys IM to NetCracker.

(saved 05/25/12)
1 person agrees
Agree
Comment

Neil Cox

https://www.repio.com/repio/for/NeilCox_GS937R206U...

Neil was my EVP at Qwest, running Product management across all products/segments. He and I worked together extensively on connected home technologies and the "Fourth Screen" initiatives.

Click here to see comments

(saved 05/25/12)
0 people agree
Agree
Comment

Shaine Grieshaber

http://www.linkedin.com/profile/view?id=32943520&l...

Shaine was Business Development director as I was Product management director at Qwest. We worked together extensively across such partners as Microsoft, Sprint, and Verizon Wireless.

(saved 05/25/12)
0 people agree
Agree
Comment

Morag Lucey

http://www.linkedin.com/profile/view?id=502477&loc...

Morag brought me into Convergys IM to run Product Management of the BSS portfolio. As SVP of Marketing, she provided the leadership around our market presence in this space.

(saved 05/25/12)
0 people agree
Agree
Comment

Mike Perusse

http://www.linkedin.com/profile/view?id=2912896&au...

Mike and I have known each other for about 20 years. While at Nortel, I sold to Mike (who was at MCI). Later, Mike became my director at MCI in technology. Finally, Mike hired me to run his next generation network team at Qwest.

(saved 05/25/12)
0 people agree
Agree
Comment

Kit Hagen

http://www.linkedin.com/profile/view?id=7516066&au...

Kit and I worked together in Convergys IM (now NetCracker). Kit and I were business partners, where he was running the Utility solution team and I was running Product Management.

Industry Involvement - Technology...back to top

(saved 05/23/12)
0 people agree
Agree
Comment

Multi-service Switching Forum Board Member

http://www.telephonyworld.com/cgi-bin/news/viewnew...

As Director of Product Development/R&D, I was the Qwest board member to the Multi-service Switching Forum (MSF). This body helped push interoperability among carriers and vendors.

(saved 05/23/12)
0 people agree
Agree
Comment

Patents (as an engineer)

http://www.patentbuddy.com/Inventor/Rambo-Ken/1089...

As an Engineering manager at MCI, we pioneered what would later become the notion of a ?VoIP softswitch?. This early work won us multiple patents in the space.

Click here to see comments

(saved 05/23/12)
2 people agree
Agree
Comment

Patents while at Qwest

http://www.patentgenius.com/inventedby/RamboKennet...

When at Qwest, we pushed into areas of multimedia and customer experience. These patents focused on the interplay between identity and behavior, creating a seamless experience for the user.